Our Privacy Policy


At NUZZL CO PTY LTD (ACN 635 383 738) (we, us and our), we understand that your privacy is very important, and are committed to protecting your privacy. This policy sets out how we handle information about you.

Unless you notify us otherwise, we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Privacy Policy.

Collection of personal information

Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.

We collect and hold personal information you provide during your use of our website and our services. We may gather personal information about you in a variety of ways including, but not limited to, when you visit our website, register for or book our services, subscribe to our newsletter, participate in any event or activity organised by us, when you buy any goods from us or contact us by any method, such as by telephone, video, chat, email, post or in person.

The kind of information we may collect and hold includes your name, address, contact details, pet details, bank account details and any communications you have with us.

We may also record the video or audio consultations you have with our veterinarians and other pet health experts for educational and quality control purposes. Such recordings are also provided to our veterinarians and other pet health experts.

There may be occasions when we collect information about you or your pet from a third party. In such instances, we will determine whether we would have been entitled to collect such information from you and to the extent we would not have been entitled to do so, we will destroy or de-identify such information as soon as reasonably practicable.

Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact us with a general enquiry, we will not ask for your name unless we need it to adequately handle your enquiry. However, for most of our functions and activities we usually need your name and contact information.

Our website

Our web servers may automatically collect information when you visit our websites, including your IP address, the date and time of your visit, the parts of our website you access during your visit, your actions on our website and the browser you are using.

In using our websites, your personal information may be collected through the use of cookies. These are small text files placed on your mobile device or computer by our websites which automatically collect information about you without you providing that information to us directly. Most browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt you whether you wish to accept cookies on a particular site, or by default reject cookies.

Please note that rejecting cookies may mean that some or all of the functions on our website will not be available to you.

Sometimes our websites contain links to other websites. When you access a website other than our websites, we are not responsible for the privacy practices of that site. We recommend that you review the privacy policies of each website you visit.

Using your personal information

The personal information that we collect is generally used to provide products or services to you, and, if you use our website, to track your usage, to evaluate performance of our website, and to keep track of your account settings. Information collected by us may also be used for the following purposes:

  • to provide you with the best possible customer experience;
  • to provide you with information in relation to the products and services we provide;
  • to respond to your questions or suggestions;
  • to improve the quality of our products or services;
  • to improve the quality of your visit to our Website.
  • to send email notifications for special promotions or offers conducted by us; or
  • to conduct marketing activities and to conduct market research;

You may opt out of receiving marketing information by notifying us accordingly, or by using any unsubscribe facility we provide for that purpose.

Sharing your personal information

We may disclose information to third party contractors, including our veterinarians and other pet health experts, who help us conduct our business. Where information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond the primary purposes for which it was collected from you, or as permitted or required by law.

We may also disclose your personal information as permitted or required by law.

Accessing and correcting your personal information

We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception to such disclosure which applies under relevant privacy legislation. If you require access to your personal information, please contact us using the contact details as described below. You may be required to put your request in writing for security reasons.

For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part.

If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the APPs (unless it would be unreasonable to do so).

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

Protecting your personal information

We are committed to protecting your personal information. We take appropriate security measures to protect your personal information from misuse, interference or loss, and from unauthorised access, modification or disclosure. This includes the use of technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of your personal information.

Change of policy

We may modify or amend this Privacy Policy from time to time take into account new laws and technology, changes to our services and products, and to make sure it remains appropriate. All changes made to our Privacy Policy are reflected on this page. We encourage you to frequently check this page for any changes that have been made. You acknowledge and agree that it is your responsibility to review this privacy policy and become aware of modifications.

Contact information

If you have any queries or complaints with regards to our collection, use or management of your personal information, please contact us on hello@nuzzl.co. We will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at enquiries@oaic.gov.au.